- Outsourced files are uploaded into our Integrated Debt Management System which automatically sends out an email/text message notifying the debtor of the outsourced debt to Gold edge debt collectors.
- Our call centre agents contact the debtors aggressively but professionally
- Debtors who are not contactable within the first 2 to 3 days are forwarded to our skip trace department, Where successful, our Field agents conduct debt collection visits
- All customer files not contacted or have not made any collections progress within 45 days are returned to the Client with a recommendation for legal intervention or other recovery measures
- Our internal legal department is able to handle such files upon approval by the client
CONTROLS
- Our quality control officers carry snap-checks of the field agents activities. As a policy, payments in any form are in favour of our client. Our agents are well vetted during recruitment and are also trained to exercise high level of integrity & Ethics. We are continuously reinventing ourselves through training to gain skills to meet the ever changing unique needs of our clients
- We also have relationship officers to provide client portfolio performance reports on a weekly, bi-weekly, or monthly basis, or upon request.
- Our experts in skip tracing aid in tracking down debtors who may have changed location/address or phone contacts.